Frequently Asked Questions
Find out more about shopping with SWRL and explore answers to our most common questions on shipping, payment, and returns.
Shipping & Returns
What are your shipping fees?
We offer free shipping on all orders above $199. Otherwise, you will be charged the carrier calculated rate.
Where do you ship?
We are currently only shipping within the United States. If your region isn’t yet supported, we recommend subscribing to our newsletter for updates.
How soon will my order ship?
Our glassware typically dispatches within one business day.
How long does delivery take?
Most orders arrive in 1–7 business days, depending on the delivery location. For time-sensitive requests, please contact us before purchasing.
What if I need my order by a specific date?
We’re happy to help—email us at hello@swrlglass.com prior to placing your order. Once submitted, modifications are difficult to accommodate.
What is your return policy?
You may initiate a return within 60 days. If your order arrived damaged, there’s no need to return it—we’ll gladly send a replacement.
My order arrived damaged—what now?
We’re sorry to hear that. Please email us at hello@swrlglass.com and we will process a replacement for you ASAP.
Care & Handling
Are SWRL glasses dishwasher safe?
Yes, and it’s our recommended method. Place them carefully so they don’t touch other items—the stems are safest this way. A dishwasher provides consistency and helps prevent the kind of breakage that often occurs during handwashing.
Can I handwash them instead?
Certainly. We suggest using dish soap and warm water. When cleaning the rim, hold the bowl gently—never the stem.
Can I polish the glasses?
Of course. However, polishing is optional, often done for visual appeal rather than necessity. If you choose to polish, support the bowl while doing so to avoid any tension on the stem.